Welcome to Dovede! These Billing Terms and Conditions explain how we handle orders, payments, and invoicing. By placing an order with us, you agree to the terms outlined below.
1. Payment Methods
- We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal.
- All payments must be made in U.S. dollars (USD).
2. Billing Information
- You agree to provide current, complete, and accurate billing details at checkout.
- It is your responsibility to update your information, including your email address, billing address, and payment method, to ensure smooth transactions.
3. Pricing & Promotions
- Price Changes: Product prices may be updated without prior notice.
- Promotional Codes: Discount codes must be entered during checkout. They cannot be applied to previous purchases or combined with other offers unless specified.
4. Order Confirmation & Invoicing
- Order Confirmation: Once your order is placed, you will receive a confirmation email with details of your items, shipping method, and billing summary.
- Invoice: An itemized invoice will be provided with your shipment. It will include product charges, shipping costs, and any applied discounts.
5. Payment Processing
- Authorization: By submitting your payment, you authorize us to charge the selected method for the full order amount.
- Security: All transactions go through secure authorization and fraud screening processes.
- Failed Transactions: If a payment fails or is declined, you will be notified by email. You must provide an alternative payment method to complete the order.
6. Disputes & Chargebacks
- Dispute Resolution: For any billing concerns or order issues, please contact us directly at support@dovede.com before initiating a dispute.
- Chargebacks: Unauthorized chargebacks will be investigated. If found invalid, you may be held responsible for the disputed amount and any associated fees.
7. Contact Information
For billing questions, please reach out to us:
- Email: support@dovede.com
- Address: 324 Sellers St SW, Pelham, GA 31779, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)