Welcome to Dovede!
These Billing Terms and Conditions explain how we handle payments, orders, and invoicing.
By placing an order with us, you agree to the terms outlined below. Please review them carefully before completing your purchase.
1. Payment Methods
We accept the following secure payment methods:
- Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal
All transactions are processed in U.S. dollars (USD).
Payments are securely handled through trusted third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards).
2. Billing Information
You agree to provide current, complete, and accurate billing and account information for all purchases made through our website.
It is your responsibility to promptly update details such as:
- Billing address
- Email address
- Payment card information
If your billing information is inaccurate or outdated, we may be unable to process or deliver your order.
3. Pricing & Promotions
- Price Changes: Product prices are subject to change at any time without notice.
- Promotional Codes: Must be applied during checkout. They cannot be applied retroactively or combined with other discounts unless explicitly stated.
- Sales Taxes: Applicable state and local taxes are calculated and displayed at checkout based on your delivery address.
4. Order Confirmation & Invoicing
- After placing your order, you will receive an email confirmation summarizing your items, shipping method, and billing details.
- An itemized invoice will be included with your shipment or emailed to you, showing product charges, shipping costs, taxes, and any applied discounts.
If you do not receive a confirmation email within 24 hours, please contact support@dovede.com to verify your order.
5. Payment Processing
- By submitting your payment, you authorize Dovede to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.
- All transactions are processed through secure, encrypted gateways.
- Payments are subject to authorization and fraud prevention screening.
- If a payment fails or is declined, you will be notified via email and may need to provide an alternate payment method to complete your purchase.
6. Disputes & Chargebacks
If you experience a billing issue or discrepancy:
- Please contact our support team first at support@dovede.com.
- We will promptly investigate and work with you to resolve the issue.
Chargebacks:
Unauthorized or invalid chargebacks will be investigated. If a chargeback is determined to be invalid, you may be responsible for the disputed amount and any associated fees.
7. Related Policies
Your billing and purchase activity are also subject to our other store policies:
We encourage you to review these policies before completing your purchase.
8. Contact Information
For billing inquiries or payment assistance, please reach out to our support team:
Email: support@dovede.com
Phone: (+1) 727-910-8039
Address: 324 Sellers St SW, Pelham, GA 31779, United States
Working Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday