This Privacy Policy explains how Dovede (“we,” “our,” or “us”) collects, uses, and protects your personal information.
By using our website or services, you agree to the practices described below.
If you do not agree with this policy, please discontinue using our website and services.
1. Information We Collect
We may collect the following types of personal information when you visit our site, make a purchase, or contact us:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through trusted third-party gateways)
- Purchase history and order information
- Device/browser type and IP address
- Interaction data such as pages visited, products viewed, and links clicked
This information is collected through website interactions, form submissions, and order placements.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations, updates, and support communications
- Personalize and improve your shopping experience
- Maintain and enhance our website functionality
- Send promotional emails and special offers (you can unsubscribe at any time)
- Comply with legal obligations and prevent fraudulent activity
3. Sharing Your Information
We do not sell or rent your personal information.
We only share it with trusted third parties that help us operate our business, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics providers (e.g., USPS, UPS, FedEx)
- Marketing and analytics services (e.g., Google Analytics, Meta Ads)
These third parties are contractually required to protect your information and use it only for approved purposes.
We may also disclose personal data if required by law, to comply with legal processes, or to protect our rights and safety.
4. Your Privacy Rights
You have the right to:
- Access and review your personal data
- Correct inaccurate or outdated information
- Request deletion of your data (unless we are legally required to retain it)
- Opt out of marketing communications at any time via the “unsubscribe” link in emails
To exercise any of these rights, contact us at support@dovede.com.
5. Data Security
We take reasonable measures to protect your information, including:
- SSL encryption during data transmission
- Restricted employee access to sensitive information
- Regular security reviews and system updates
While we use industry-standard security methods, please note that no online system is 100% secure, and we encourage you to use the internet with caution.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember user preferences and settings
- Improve website performance and loading speed
- Analyze visitor activity to enhance user experience
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve potential disputes.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any significant updates will be posted on our website and, if applicable, communicated via email.
Your continued use of our website signifies acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@dovede.com
Phone: (+1) 727-910-8039
Address: 324 Sellers St SW, Pelham, GA 31779, United States
Working Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday