At Dovede, your satisfaction is our top priority. If your order doesn’t meet expectations, we’re here to make things right. Our return and refund process is designed to be clear, fair, and simple. Please review the policy below before making a request.
1. Return Eligibility
You may request a return within 28 days of receiving your order.
To qualify for a return:
- Items must be unused, unwashed, and in their original condition.
- All tags, packaging, and accessories must be included.
- Proof of purchase (order number or receipt) must be provided.
2. Non-Returnable Items
We cannot accept returns for:
- Customized or personalized products
- Items marked Final Sale or Clearance
- Products returned after 28 days of receiving your order
- Items showing wear, damage, or modifications not due to Dovede
3. How to Start a Return
To initiate a return:
- Contact us at support@dovede.com within 28 days of receiving your order.
- Include your order number, reason for return, and (if applicable) photos of the item.
- Our team will respond within 24 business hours with return instructions and the return address.
- Ship the item back using a trackable courier service such as USPS, UPS, or FedEx.
Note:
- Customers are responsible for return shipping costs unless the return is due to a Dovede error (e.g., wrong or defective item).
- We currently do not offer direct exchanges. Please place a new order once your return is processed.
4. Refund Process
Once your return is received and inspected:
- A refund will be issued to your original payment method.
- Refunds typically appear within 4–9 business days, depending on your payment provider.
- You’ll receive an email confirmation once your refund is processed.
If an item does not meet return conditions, we’ll notify you and may return the item to you at your expense.
5. Product Exchanges
We do not offer direct exchanges at this time.
If you’d like a different product, please return your original item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Email support@dovede.com immediately.
- Include photos of the damaged product and packaging.
We’ll quickly review your case and offer a replacement (if available) or a full refund, including the original shipping fee.
7. Linked Policies
For information about order processing, shipping timeframes, and delivery coverage, please see our
Shipping Policy.
8. Contact Us
For any questions about returns or refunds, please reach out to our support team:
Email: support@dovede.com
Phone: (+1) 727-910-8039
Address: 324 Sellers St SW, Pelham, GA 31779, United States
Working Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday