At Dovede, your satisfaction is our priority. If your order does not meet expectations, our return and refund process is designed to be clear, simple, and fair. Please review the details below before submitting a request.
1. Return Eligibility
- You may request a return within 28 days of receiving your order.
- To qualify, items must:
- Be unused, unwashed, and in original condition
- Include all tags, packaging, and accessories
2. Non-Returnable Items
We cannot accept returns for:
- Customized or personalized products
- Items marked Final Sale or Clearance
- Products returned after the 28-day return window
- Items showing wear, damage, or modifications
3. How to Start a Return
To initiate a return:
- Contact us at support@dovede.com within 28 days of receiving your order.
- Provide your order number and reason for return.
- Our team will respond within 1–3 business days with return instructions and the return address.
- Ship the item using a trackable courier service.
Important Notes:
- Customers are responsible for return shipping costs unless the return is due to a Dovede error (e.g., incorrect or defective item).
- We do not offer direct exchanges. If you need a different product, please place a new order after your return is processed.
4. Refund Process
Once we receive and inspect your returned item:
- A refund will be issued to your original payment method.
- Refunds usually appear within 4–9 business days, depending on your bank.
- You will receive an email confirmation once the refund is processed.
- If your item does not meet return conditions, we will notify you and may send the item back to you.
5. Product Exchanges
We currently do not offer direct exchanges. To obtain another product, please return the original item and place a new order separately.
6. Damaged or Defective Items
If your order arrives damaged or defective:
- Email us at support@dovede.com immediately.
- Include photos of the product and packaging.
- We will arrange a replacement (if available) or issue a full refund, including original shipping fees.
7. Contact Us
For any return or refund questions, please reach our support team:
- Email: support@dovede.com
- Address: 324 Sellers St SW, Pelham, GA 31779, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)