At Dovede, we aim to make your delivery experience simple, reliable, and transparent. Please review the details below before placing your order.
1. Processing Time
- Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.
- During peak periods (holidays or major sales), processing may take longer.
- If a delay occurs, we will notify you by email.
- Order Cut-Off Time: 05:00 PM EST (New York). Orders placed after this time will be processed the next business day.
2. Shipping Methods & Timeframes
- Service Area: We currently ship within the United States only.
- Estimated Delivery Time (after processing):
- Standard Shipping: 3–7 business days (Monday–Friday)
- Delivery times may vary due to location, weather conditions, or carrier delays. These are estimates only and are not guaranteed.
3. Shipping Fees
- Flat rate: $9.99 per order (domestic shipments only).
- Shipping fees are displayed clearly at checkout before payment.
- At this time, we do not offer expedited or international shipping.
4. Shipping Coverage
- We deliver to most U.S. addresses.
- If you are unsure whether we can ship to your location, please contact us before placing your order.
5. Business Days
- Orders are fulfilled and shipped Monday through Friday.
- No shipping is available on U.S. federal holidays.
- Orders placed on weekends or holidays will be processed the next business day.
6. Order Tracking
- Once shipped, you will receive an email confirmation with a tracking number.
- You can track your shipment directly through the carrier’s website.
7. Delivery Issues
If your package is marked as “delivered” but has not arrived:
- Verify the shipping address provided in your order.
- Check with household members, neighbors, or building staff.
- Contact your local carrier (e.g., USPS, UPS).
If the issue persists, please contact us at support@dovede.com. We will:
- Investigate with the carrier
- File a claim if necessary
- Provide a resolution, which may include reshipment or refund depending on the circumstances
8. Contact Us
For shipping-related questions or concerns, you can reach our support team:
- Email: support@dovede.com
- Address: 324 Sellers St SW, Pelham, GA 31779, United States
- Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)